Asset 22

News & Insights

Industry News, Trends and Our Latest Thinking

The Cost of NOT Having a Mystery Shopper Program

The Cost of NOT Having a Mystery Shopper Program

You’re probably familiar with the obvious benefits of having a mystery shopper program. Objectives like driving customer service and winning more consumers are reasons why monitoring and measuring sales and operations is critical to your business. Driving business requires getting customers and keeping them happy; But… Continue reading

Case Studies

Colorado State University Global Campus Drives Student Satisfaction with Mystery Shopping

360 Intel’s mystery shopper data provided insight into specific touch points and interactions that helped Colorado State University Global Campus to take their good service to great.

Spencers TV & Appliance

Spencers TV & Appliance Drives Customer Service with Mystery Shopping

It has been said that almost everything in business is able to be copied – a logo, a product, a mission statement – but no one can copy your customer’s experience in your store.