360 Intel’s mystery shopper data provided insight into specific touch points and interactions that helped Colorado State University Global Campus to take their good service to great.
The Cost of NOT Having a Mystery Shopper Program
You’re probably familiar with the obvious benefits of having a mystery shopper program. Objectives like driving customer service and winning more consumers are reasons why monitoring and measuring sales and operations is critical to your business. Driving business requires getting customers and keeping them happy; But… Continue reading
How Mystery Shopping Benefits Both Clients and Shoppers
ShopperFest 2018 – Organization Tips For Mystery Shoppers
Writing Your Best Shop Report
NEW GUIDE: Why Your Mystery Shopping Program is Falling Short
It has been said that almost everything in business is able to be copied – a logo, a product, a mission statement – but no one can copy your customer’s experience in your store.