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Retail

Want to know what drives your customers? Gain a Better View.

Gain a better view of your retail operations. The 360 Intel Mystery Shopping program gives you a 360-perspective of your customer’s experience. You’ll know what to keep, what to change and why—to help you consistently delight your customers.

With the 360 Intel Mystery Shopping program, you get the big picture, as well as the individual specifics from each market area, by store, and even down to each employee. Find out how you can improve your sales through a better customer experience.

What Can 360 Intel do for you?

Strengthen the customer experience

  • Gain a 360-view of the customer experience through your customer’s eyes
  • Understand what is driving their experience—both positive and areas to improve
  • Understand how your venue looks and functions operationally
  • Learn what your brand communicates at the retail level

Drive growth

  • Understand and monitor the critical drivers for profitable success
  • Identify which locations are exceling and which locations need help
  • Evaluate merchandising, promotions and store inventory to optimize sales
  • Realize how to create efficiencies
  • Train staff on sales techniques that drive increased sales

Help your employees excel at customer service

  • Understand what drives brand loyalty so employees know what to focus on
  • Guide staff with what works and what doesn’t
  • Increase staff accountability
  • Use as a training tool to engage and reward your employees
  • Ensure that each location is consistently delivering your brand promise

Retail Clients

James Avery logo

Spencers TV logo

It'Sugar logo

It'Candy

“As the place where candy-obsessed come to indulge in the sights, smells and tastes of their favorite sweets and get immersed in the brand’s irreverent voice and fun-loving nature, IT’SUGAR is a different kind of specialty store. As such, we need to consistently monitor our fun factor and delivery upon the bold consumer experience our customers demand. The 360 Intel Mystery Shopping Program is our eyes and ears at retail to help ensure our success.”

–It’Sugar

Case Studies

Spencers TV & Appliance Drives Customer Service with Mystery Shopping

It has been said that almost everything in business is able to be copied – a logo, a product, a mission statement – but no one can copy your customer’s experience in your store.

Learn More

Want to learn more?

Let’s talk about how we can help you better understand your customers.

Contact Sales